Key dates
- 22 October 2021
- - Consultation period closes for proposals in the final report
- Early 2022
- - CBI intends to finalize measures post-consultation
- 15 March 2022
- - Publication of final Insurance Requirements Regulations 2022
- 1 July 2022
- - Regulations apply to insurance undertakings and intermediaries; ban on price walking effective
- 2023/2024
- - CBI review confirms regulations working, no loyalty penalty observed, no further measures needed at that time
Suggested considerations
- Pricing model adjustments: Revise systems to ensure renewal premiums ≤ year-one premiums for equivalent risks; test against historical data (e.g., 11 million policy records analyzed).
- Disclosure updates: Amend new customer communications to explicitly state "new business discount" inclusion.
- Governance and reviews: Implement annual pricing policy reviews with documented evidence of customer impact assessment and fair treatment compliance; integrate into board/CPC oversight.
- Renewal processes: Obtain explicit consumer consent for auto-renewals; provide reminders and clear switching info pre-renewal.
- Monitoring and reporting: Conduct internal audits; respond to CBI engagements; retain records for supervision.
What changed
- - Ban on price walking: Insurers cannot charge second or subsequent renewal customers a higher premium than an equivalent year-one renewal customer with similar risk and service cost.
- Disclosure of new business discounts: Firms must clearly disclose to new customers that lower prices include a new business discount.
- Annual pricing policy reviews: Providers must review pricing policies yearly to ensure focus on customer impact, adherence to rules, and fair treatment.
- Automatic renewals requirements: Introduce consumer consent for automatic renewals and enhanced information/reminders to support informed decisions and switching.
These were implemented via the...
Compliance impact
Urgency: low (as of 2026). Rules have been effective since July 2022, with CBI's 2023/2024 review confirming no loyalty penalties, no unintended consequences, and market stability—Ireland was first EU state with such a ban. Firms compliant since 2022 face ongoing low-risk monitoring; non-compliance risks enforcement under Section 48(1), but positive outcomes reduce immediate pressure. Matters for legacy audits or CPC reviews.